Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached when applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at info@shopwithkathiuska.com before sending any item back. Items returned without prior authorization may not be accepted.

If your return is accepted, we will provide you with instructions explaining where and how to send your item.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when you receive it. Contact us as soon as possible if your item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and provide an appropriate solution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Personalized or custom-order products
• Opened or used cosmetics, beauty products, or personal-care products
• Items that have been worn, used, altered, or damaged after delivery
• Gift cards
• Final-sale items

For hygiene and safety reasons, certain jewelry, beauty, or personal-care items may also be non-returnable once opened or used.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

EXCHANGES

If you would like a different item, size, or color, please contact us. When applicable, the fastest way to obtain another item is to return the original eligible item and place a new order after the return has been accepted.

RETURN SHIPPING COSTS

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part or as otherwise required by applicable law.

Please do not send a return until you have contacted us and received return instructions.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

If more than 15 business days have passed after we confirm that your refund was issued, please contact us at info@shopwithkathiuska.com.