Shipping policy

SHIPPING POLICY

Thank you for shopping with Shop With Kathiuska.

ORDER PROCESSING

Orders are processed after payment has been confirmed. Processing times may vary depending on the product, availability, destination, and order volume.

Customers will receive order or shipping information using the contact information provided at checkout.

SHIPPING DESTINATIONS

We currently serve customers in selected domestic and international destinations, including the Dominican Republic, Haiti, and the United States, Canada

Available shipping options depend on the customer’s destination and will be displayed at checkout when applicable.

SHIPPING LOCATIONS

Products may be fulfilled from different locations depending on inventory and product availability. The fulfillment location may vary by order.

SHIPPING COSTS

Shipping charges are based on factors such as the destination, package weight, order value, product location, and available delivery method.

Applicable shipping charges will be communicated or displayed before the order is finalized.

DELIVERY TIMES

Estimated delivery times vary depending on the destination, shipping method, carrier, customs processing, and other circumstances outside our control.

Any delivery timeframe provided is an estimate and is not guaranteed. Delays may occur due to customs, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

INTERNATIONAL ORDERS

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or fees required by local authorities.

ORDER TRACKING

Tracking information will be provided when tracking is available for the selected shipping method.

Please allow time for tracking information to become active after your order has been shipped.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing complete and accurate shipping information.

Shop With Kathiuska is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply if an order must be reshipped.

LOST OR DAMAGED PACKAGES

If your package appears to be lost or arrives damaged, please contact us as soon as possible through our Contact Us page so we can review the situation and assist you with the next steps.

QUESTIONS

If your destination is not available at checkout or you have questions about shipping before placing an order, please contact us through our Contact Us page.

We will let you know whether shipping to your destination is currently available.